HubSpot
Contact create, enrich, dedupe on email or phone.
Your customer support, resolved
Closed tickets in 1.2 seconds.
Closed tickets in 1.2 seconds.
Every language. Every hour.
Aria is a sales-grade AI customer service specialist who deploys onto your site, learns your business, and resolves your tier-1 tickets in under 1.2 seconds — in 40+ languages, fully white-labeled, 24/7.1
AWhite-labeled specialist
↯< 90s SLA, guaranteed
⌘10 flows, one platform
✓SOC 2 · GDPR · HIPAA
∞40+ languages, native
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A two-minute look
Watch Aria resolve a real ticket
in 120 seconds.
Recorded live from a staging deployment
Figure 02 · transcript fabricated for illustration
§ 01
The Premise
Customer service has been quietly broken for a decade. Tickets queue up, replies arrive late, and bots reply with the kind of language that confirms you are not, in fact, speaking to a person who can help. The common diagnosis is that the work is too hard for software. The honest one is that the software has been built without taste. Aria is built with taste. She is a single specialist who learns your business — not just your products — and replies to your customers the way a senior teammate would on the best day of the week, every day of the year.
§ 02
By the Numbers
Avg. first reply
1.2sec
From inbound message to first human-quality response.2
First-contact resolution
94%
Issues closed without escalation, across v1 cohort.3
Languages, native
40+
No translation API. Claude answers in the customer's own tongue.
Coverage
24/7
Holidays, weekends, 3 a.m. Wednesdays — same SLA.
§ 03
The Specialist
A teammate your customers never knew was software.
Aria is briefed on your company, products, policies, and the way your team prefers to speak. She mirrors a customer's situation back to them before answering, asks a single precise clarifying question when truly needed, and never delivers a generic line.
Three voice presets ship with v1 — pick one for your brand, or send us a sample of your best teammate's writing and we'll tune Aria to it.
Figure 03 · Live transcript, fabricated for illustration.
A
Aria · Senior Support, Acme
Online · < 1.2s
§ 04
The Ten Operations
An index of every motion Aria
performs between hello and goodbye.
Each operation is a Python tool orchestrated by an agent reading a workflow. Deterministic where it matters, judgmental where it must be, observable end to end.
№ 01Contact Intelligence
Session opens
HubSpot CRMCRM
№ 02Smart Ticket Routing
Issue unresolved after two cycles
HubSpot ServiceSupport
№ 03Team Alert Engine
Escalation detected
SlackAlerts
№ 04Follow-Up Sequence
Conversation closes
GmailEmail
№ 05Analytics Pipeline
Every message, every minute
Google SheetsData
№ 06Order & Billing Sync
Order number detected
StripeCommerce
№ 07Booking Automation
Meeting requested
Calendly · Google Cal.Calendar
№ 08Re-engagement SMS
No reply > 8 minutes
Twilio (A2P)SMS
№ 09Translation Layer
Non-English detected
Claude-nativeLanguage
№ 10Fraud & Risk Flag
High-risk keyword or amount
Stripe Radar → SlackSecurity
"We replaced an entire ticket queue, a three-person night shift, and two SaaS subscriptions with one specialist who never sleeps and never writes the phrase 'kindly note'."
Head of CX · pilot deployment · e-commerce vertical · ↳ 19 days in
§ 05
Integrations, v1
HubSpot Service
Priority-weighted routing in the same workspace as your CRM.
Slack
Rich transcripts and customer history to the right channel.
Gmail
Personalised follow-up sequences from your domain.
Google Sheets
Resolution flags, sentiment, CSAT — streamed real-time.
Stripe
Live subscription state, invoices, disputes into the chat.
Calendly
Slot surfacing, booking, dual-confirm with Google Calendar.
Twilio
A2P/10DLC-registered re-engagement to silent customers.
§ 06
Standards & Service Levels
Compliance posture
- GDPR EU
- SOC 2 Type II Att.
- HIPAA Safe Harbor US
- CCPA / CPRA CA
- ISO 27001 Cert.
- PII auto-redaction In-flight
- Data residency US · EU
- Audit log 1–7 yr
SLA tiers
| Priority | Target | Auto-action |
|---|---|---|
| P1Critical | < 30 sec | Escalate to senior immediately |
| P2High | < 90 sec | Escalate after two failed attempts |
| P3Normal | < 5 min | AI resolves; ticket if unresolved |
| P4Low | < 24 hr | Queue for next available agent |
§ 07
Subscription
One specialist. Three contracts.
Pricing is plainly listed. No "contact sales" theatre — that page exists, but you don't need it to buy.
Starter
For teams replacing a help-desk inbox and a part-time agent.
$499/mo
- All 10 operations incl.
- One white-labeled agent 1×
- Knowledge base ingestion incl.
- Slack & Gmail alerts std.
- Overage at $0.75/conv flex
Growth
For operators with revenue at stake and a real ticket volume.
$999/mo
- Everything in Starter incl.
- Multi-tenant per brand up to 3
- Priority queue + P1 escalation std.
- Custom voice training incl.
- Overage at $0.50/conv flex
Enterprise
For large operations with compliance, residency, and integration scope.
From
- Everything in Growth incl.
- Dedicated tenant cluster private
- EU data residency opt.
- SOC 2 evidence pack incl.
- Bespoke integrations scoped
An unusual promise
If Aria doesn't handle 80% of your tier-1 tickets in 30 days, we refund the setup fee.
Not credit. Not partial credit. The actual setup fee, wired back, no forms. We make the promise because we run the deployment ourselves — and because the alternative is asking you to take a leap of faith we wouldn't take either.
— the operators
Customer Service Pro · Founders' desk